Terms of Service

REGULATIONS OF THE WWW.THERAW.NET ONLINE STORE

In connection with the GDPR regulation coming into force on May 25, 2018, we would like to inform you about the processing of your personal data and the principles on which it will take place. We respect the privacy of our users and ensure that your data is safe with us, and you can withdraw your consent to their processing at any time by sending us such a request to the e-mail address: contact@theraw.net

§ 1. General provisions

These Regulations define the general conditions, principles and method of sales conducted by RAW Damian Wasyl, Beata Wołoszyn spółka jawna with its registered office in Tomaszów Lubelski ul. Ściegiennego 55, NIP 921 204 42 54 via the online store www.theraw.net (hereinafter referred to as: "Online Store")

Before using the store, each person should read its Regulations.

§ 2. Personal data protection

All transferred data is carefully protected in accordance with the Privacy Policy.

The data will not be disclosed to unauthorized persons, except for authorized bodies (police, prosecutor's office, courts, etc.) - in the event of a suspected violation of the law by the Ordering Party.

When placing an order through the online store, the Buyer will be asked to provide the necessary data to complete the order. They include personal data and the delivery address.

Personal data provided by Buyers of the www.theraw.net store are used only for the following purposes:

  • order fulfillment,
  • informing about new products, services and promotions offered by the store (if the Buyer agrees),

the data will be stored and properly protected against access by unauthorized persons, in accordance with the Act of August 29, 1997. on the protection of personal data (Journal of Laws of 1997, No. 133, item 883).


§ 3 Using the Online Store

Using the Online Store means any activity of the Customer that leads to him reading the content contained on the Store's Website.

The Online Store may be used only on the terms and within the scope specified in the Regulations.

The Seller will make every effort to ensure that the Online Store can be used by Internet users using all popular web browsers, operating systems, types of devices and types of Internet connections. The minimum technical requirements to use the Store's Website are a web browser of at least Internet Explorer 8 or Chrome 16 or FireFox 10 or Opera 11 or Safari 5 or newer, with Javascript enabled and accepting cookies.

In order to place an order in the Online Store and to use the Services available on the Store's Websites, the Customer must have an active e-mail account.

The Seller declares that the public nature of the Internet and the use of services provided electronically may involve the risk of obtaining and modifying Customer data by unauthorized persons, therefore Customers should use appropriate technical measures that will minimize the above-mentioned threats. In particular, they should use antivirus programs and programs that protect the identity of Internet users.

§ 4. Types and scope of the Store's activities

The store sells handmade furniture via mail order.

The items offered are unique, made to individual customer orders.

§ 5. Privacy policy

By completing the purchase form and checking the box next to the appropriate declaration, the customer consents to the collection and processing of his personal data in accordance with the Personal Data Protection Act of August 29, 1997 (Journal of Laws of 2002, No. 101, item 926, as amended). amended) by the Administrator for the purpose necessary to implement the provisions of these Regulations and the services provided on the basis thereof.

The Personal Data Administrator is RAW Damian Wasyl, Beata Wołoszyn spółka jawna with its registered office in Tomaszów Lubelski ul. Ściegiennego 55, NIP 921 204 42 54.

Only personal data provided voluntarily by the Customer is collected. The data is processed for the purpose necessary to implement the provisions of these Regulations, and in particular for the purpose of:
       a) concluding a sales contract for the ordered goods,
       b) delivery to the Customer of the goods for which the Customer placed an order
       c) issuing a document confirming the sale of goods,
       d) recording transactions in the Store's IT accounting system for the period required by law and storing personal data in the IT accounting system to ensure the history of commercial transactions made by the Store,
      e) storing the Customer's personal data in the Customer database.
With additional consent granted by the Customer, the collected personal data may also be used for promotional and marketing purposes, in particular to present The customer receives the store's commercial offer and other marketing information related to the Store. If you subscribe to the newsletter and consent to receiving it during the registration or ordering process (consent to receiving commercial information electronically), it is only necessary to provide the e-mail address to which commercial information from the Administrator will be sent. The Customer may unsubscribe from sending such information at any time by logging into his account in the Store or clicking the unsubscription link located in the footer of each newsletter. The data provided when placing an order is also processed by the following entities to the extent specified: name and surname, address, telephone number, e-mail address indicated as the delivery address are transferred to shipping companies in the form of a label/waybill, which is also an order to deliver the shipment. Depending on the type of shipment selected, the following are delivered: a) Well cared for. The customer has the right to access his personal data at any time and the right to correct it and request its deletion; The Administrator informs that the Customer is not obliged to provide his personal data, however, refusal to provide them will prevent the proper performance of the services specified in the Regulations and benefits resulting from the contract concluded between the Store and the Customer. The collected data is carefully protected in accordance with applicable regulations. The Administrator makes every effort to ensure the appropriate level of security of the stored data. The Store uses cookies. When the Customer visits the Store's website, the Store's system sends at least one cookie to the Customer's computer in order to clearly identify the browser. The store's server automatically records information sent by the Customer's browser when displaying websites. Server logs may include information such as the network request, IP address, browser type and language, and the date and time the request was submitted. The Store informs Customers that the services offered through the Store are provided via the public Internet. In connection with the above, the Store draws the Customers' attention to the fact that using the Store's services may involve the risk of interference by third parties in the transmission of data sent via the Internet between the Store and the Customer. Information on the principles and methods of recording, securing and making available the content of the concluded contract by the Store to the other party: a) The content of the concluded contract is recorded, secured and made available by sending an appropriate e-mail after concluding the Sales Agreement. b) The content of the concluded Sales Agreement is recorded, secured and made available by sending the content of the concluded contract to the Customer to the provided e-mail address or by providing the Customer with the Order specification and proof of purchase. c) The content of the concluded contract is additionally recorded and secured in the Service Provider's IT system and made available at each request of the Customer.


§ 6. Rules for making purchases


The information provided on the Store's website, including information about the products presented, in particular their descriptions, technical and operational parameters and prices, constitute an invitation to conclude a contract within the meaning of Art. 71 of the Civil Code. Before confirming the purchase, the Store provides the Customer with the following information: a) a detailed description of the product and its features; b) the total price of the ordered products including taxes, as well as the transport, delivery or postal services fee, and summarizing the total amount of the order with the selected delivery option, information regarding the method and date of payment and information regarding the method and date of performance by the entrepreneur. Purchasing a Product does not require registration in the Store. The order is placed via e-mail, telephone or using the form available on the store's website in the shopping cart summary (the method of placing the order is chosen by the Customer), in which the Customer provides the following data:


    a) Name and surname or company name     

    b) Email address 

    c) Telephone number 

    d) Shipping address details


The customer places an order after reading the information specified in the Store Regulations and the information indicated in section 2, which will be displayed in electronic form at the last stage of completing the electronic form preceding expressing the will to be bound by the contract by clicking the "Confirm order" button or when placing an order by phone or e-mail by confirming the order in the sent message. After reading the collected information specified for a given Customer's order, the Customer expresses his will to be bound by the contract by pressing the "Confirm order" button. All prices given on the Store's website are in Polish zlotys and include: VAT. The price displayed in the basket summary before placing the order includes shipping costs in accordance with the option selected by the Customer. The store undertakes to deliver items free of defects. The order is considered accepted for processing after the Store confirms acceptance of the order placed by the Customer. a) confirmation of order acceptance is sent automatically after the Customer places the order; b) The Store may suspend acceptance of the order if there are any doubts as to the truthfulness or reliability of the data provided by the Customer in the registration form. In such a case, the Store will immediately contact the Customer to clarify the doubts. c) in the event of unavailability of some of the products covered by the order, the Customer is immediately informed about it. The customer decides whether the order is to be completed partially or fully canceled. The Customer and the Store are bound by the price of the Product applicable at the time of placing the order. The contract is deemed concluded when the Customer makes the payment, after receiving confirmation of acceptance of the order for execution. The ordered goods are produced within approximately 8 weeks from the date of receipt of the amount due for the product. Shipments are made via the Zadbano courier company. Shipping costs are determined individually or are visible after adding the product to the cart. The cost of international shipments is agreed individually with the customer - depending on the destination place of delivery. The customer will be notified by e-mail about the shipment of the goods. When choosing a courier shipment, the Customer will receive a shipment number by e-mail. The shipment can be located at the following address sent by e-mail or telephone by the Seller. If the goods are to be sent by the Store to a Customer who is a consumer, the risk of accidental loss or damage to the item (goods) is transferred to the Customer upon its delivery to the Customer. The delivery of an item (goods) is deemed to be entrusted by the Store to the carrier if the Store had no influence on the buyer's choice of carrier. A receipt or invoice confirming the purchase is sent with the Product. The customer is obliged to provide full data necessary to properly issue an invoice:
a) Name and surname/company,       b) Address of residence/registered office,      c) NIP number (in the case of companies), PESEL number (individuals),      d) Order number,      e) Correspondence address
Each customer registering and/or placing an order agrees to receive information related to the course of the transaction and notifications of changes to these Regulations to the e-mail address provided. Other information regarding the operation of the Website, as well as containing commercial information about new products or services of the Website, promotions of the Website and the products of the Administrator's partners will be sent only to those Customers who have given their consent.


§ 7. Payment Methods


The Seller provides the Customer with various payment methods.
1. Payment by traditional transfer to the Seller's account:
Bank Santander, PL4010 9025 90 0000 0001 4989 8324
2. Electronic payments.
The entity providing online payment services is Autopay S.A.
3. Payments by payment card: Visa, Visa Electron, Mastercard, Mastercard Electronic, Maestro.

§ 8. Complaints


Complaints related to the quality of the goods, excluding damage during transport.
The Seller is responsible for the non-compliance of the Goods with the contract if it is discovered by the Customer who is a Consumer before the expiry of 2 years from the date of Delivery. The Customer who is a Consumer is obliged to notify the Seller about the detected non-compliance of the Goods with the contract within 2 months from the date of finding such non-compliance.
The Seller will respond to the complaint about the Goods submitted by the Customer within 14 (fourteen) days and will inform him about the further course of action.
In order to consider a complaint about the Goods, the Customer should send or deliver the complained Goods together with, if possible, proof of purchase. The complained Goods should be delivered or sent to the Seller's address. The Seller reimburses the Customer for documented shipping costs. Shipping address: ul. Ściegiennego 55, 22-600 Tomaszów Lubelski.
If the complaint is considered in favor of the Customer, the Seller will repair or replace the Customer with the complained product with a full-value one. If replacement or repair would expose the Customer to significant inconvenience, the Seller, in accordance with the Customer's request, will reduce the price or refund - as a result of the Customer's withdrawal from the contract - the full amount due for the complained product within 14 (fourteen) days.
The Seller is not liable for: defects resulting from circumstances beyond the Seller's control; defects resulting from improper use, maintenance and maintenance; damage and defects resulting from attempted modifications made by the customer; damage caused by improper location of the product (on an unleveled surface, in the immediate vicinity of heating elements); damage caused by placing the furniture in rooms such as sauna or bathroom. color changes caused by exposure to solar radiation; damage caused by the use of chemicals; damage and deformation caused by placing hot, cold or heavy objects directly on the table surface; damage and defects caused by inappropriate air humidity levels in the room; this includes such damage as: cracks, crevices, changes in planes, unevenness, and warping. The consumer is obliged to maintain a temperature of 18-23 degrees and a relative humidity of 40-65% in the room where the wooden product is stored. damage caused by long-term contact with water; damage caused by inappropriate transport by the customer himself or by the courier company (in case of damage by the courier company, please complete a report with the courier); damages and defects that the customer became aware of when purchasing the product; changes resulting from everyday use; natural changes in the structure of wood and its color; natural anatomical elements of the wood structure (heartwood, sapwood, rays, rings, knots, cracks and others);
Complaints related to transport damage
In accordance with the applicable provisions of the Transport Law, the Customer is obliged to accept, then open and check the Goods received from the Supplier in the presence of the Supplier's employee. If damage is detected during transport, the Customer prepares a damage report with the Supplier's employee.
Upon receipt, ownership of the goods and all risks associated with possession and use, in particular the risk of loss or damage, pass to the Ordering Party.
The Customer submits a complaint related to transport damage to the Supplier.

 

§ 9.Warranties


The seller provides a 24-month warranty on the products.


§ 10. Withdrawal from the contract


The Customer who is a Consumer may withdraw from the Sales Agreement without giving reasons by submitting an appropriate declaration in writing within 30 (thirty) days from the date of Delivery. To meet this deadline, it is enough to send a declaration before its expiry. A sample declaration of withdrawal from the contract is available on the Seller's website. Only undamaged furniture without traces of use can be returned.
The Customer may not withdraw from the Sales Agreement in the event of purchasing custom-made furniture with the information "MADE TO ORDER FURNITURE" in the product description.
In the event of effective withdrawal from the Sales Agreement, the agreement is considered null and void. The Customer is obliged to return the purchased Goods immediately, no later than within 30 (thirty) days. The goods should be returned unchanged, unless the change was necessary within the ordinary course of business.
In the event of withdrawal from the contract, the Customer is obliged to return the goods to the following address: ul. Ściegiennego 55, 22-600 Tomaszów Lubelski or hand it over to a person authorized by the Store to collect it immediately, but no later than 14 days from the date on which he withdrew from the contract, unless the Store offered to collect the item itself. The returned goods must be packed in a way that prevents them from being damaged during transport. If the Customer exercises the right referred to in section 1, the direct costs of returning the goods are covered by the Customer. In the event of withdrawal from this contract, the Customer will be refunded all payments received from him, including the costs of delivering the goods (except for additional costs resulting from the delivery method chosen by the Customer other than the cheapest standard delivery method offered as part of the delivery of goods available in the Store), immediately , and in each case no later than 14 (fourteen) days from the date on which the Store was informed about the Customer's decision to exercise the right to withdraw from the contract with the Store. The Store returns the payment using the same payment method used by the Customer, unless the Customer has expressly agreed to a different method of return, which does not involve any costs for him. The Store may withhold the refund until the returned Goods (items) are received or until proof of sending back the Goods in connection with the withdrawal is provided, depending on which event occurs first. If the Customer who is a consumer has chosen a method of delivery of the item (goods) other than the cheapest standard delivery method offered by the entrepreneur (applies to the method of initial delivery to the Customer), the entrepreneur is not obliged to refund the additional costs incurred by the Customer.

§ 11. Final provisions

The Service Provider reserves the right to change these Regulations at any time. Changes are effective from the moment they are indicated on the Portal's website.
The current Regulations are published on the Store's website and delivered free of charge to the Customer (electronically) upon his/her request.
In matters not regulated in these regulations, the provisions of the Civil Code and other acts shall apply.
By placing an order, the buyer accepts the above regulations.

 

SAMPLE DECLARATION OF WITHDRAWAL FROM THE CONTRACT


I/We (*), the undersigned ……………………………………. I/we hereby declare that in accordance with Art. 27 of the Act of May 30, 2014 on consumer rights (Journal of Laws of 2014, item 827), I/we withdraw from the sales contract concluded in Tomaszów Lubelski on _______________ off-premises/at a distance*(*delete as appropriate) .
Date of conclusion of the contract: _________
Name and surname of the consumer's customer(s): ___________
Address of the consumer's client(s): ___________Order number: ________Receipt/invoice number: __________________________________________(date and signatures of the client(s) if the form is sent in paper version)
* delete inappropriate depending on the number of people signing the declaration.